Memo to all businesses everywhere

Automatic voice answering systems DON’T WORK! Put a fork in the damned things and get real people to answer your phones! I mean, WTF? This is like the elephant in the room that nobody wants to acknowledge. We’ve moved to the age of consumer empowerment, boys and girls. Your attempts to “make it easy” for us out here do just the opposite.

What on earth makes you think I have the time to sit through your various “helpful” menus. You know, I wonder if the CEOs of these companies ever actually call the office.

Gone are the days when you can treat people this way, so who’s going to step up to the plate first? I’d like to know, because my business is going there.

Sheesh. (I’m in a fiesty mood this morning. Stay away!)

Comments

  1. I am so with you
    Blogging Customer Service by Phone
    http://theheadlemur.typepad.com/ravinglunacy/2005/04/blogging_custom.html

    Here is some push back on Doc’s site
    http://doc.weblogs.com/discuss/msgReader$5555

    Here is part deux
    Blogging Customer Service by Phone redux
    http://theheadlemur.typepad.com/ravinglunacy/2005/04/blogging_custom_1.html

    The second dumbest use of alleged helpful phone systems are when they have you put in account information followed by the # sign, and then when you get to somebody with lungs.…You have to do it all over again.

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