It’s time for the press to grow a spine

bigjsmallIt’s amazing to me that for all of the studied, intelligent, imaginative, and articulate journalism observers we have among us today that none of them — not one — will touch the living, breathing J-Lab that is the Middle East. Here we have a daily demonstration of all that’s wrong with humanity along with a press that embraces narrative rather than facts. What do we do with it? Absolutely nothing.

That it is too complex and multi-dimensional to study is a convenient but unforgivable excuse. It’s all there; everything, but what it needs is some really courageous aggregating, filtering, and analyzing. In other words, serious reporting, the kind of which is completely lacking on the matter today, and that includes the New York Times, which embraces only one of the narratives. Instead, most journalists act only on fear: of being wrong, of being on the wrong “side,” of alienating important others, of showing bias, of the appearance of impropriety, of being called “anti-semitic,” of being called out by peers, and of many other things, both religious and secular.

For all the talk we talk about journalists being truth seekers, the reality is we’re afraid of what we might find here, and so we simply ignore the situation entirely. All this accomplishes is to advance the status quo, which is violent and ugly and has been so for decades. One-state solution? Two-state solution? Solution to “what” is the question. What’s the problem that needs solving? Is this really something that journalists of today can ignore forever?

And it’s damned important for us to study and report about it, for to do nothing is to look the other way as false history is being written about both sides. We’re talking about the cradle of Western Civilization, folks, and what could be more important than that? Moreover, the situation is a perfect laboratory for studying everything related to the core concepts of professional journalism.

Here are 10 examples:

  • It’s way more than a simple “he said/she said.”
  • Actual human beings are being sacrificed and killed.
  • It’s a war of narratives about history.
  • It’s filled with social media participation.
  • It’s a U.S. story, because the we’re involved up to our necks.
  • It’s a checkerboard of international politics.
  • It’s overflowing with emotion and drama.
  • It’s a study in human nature at work.
  • It cries out for a kind of deconstruction that only an involved press can provide.
  • It demands at least the spirit of objectivity.

We may occasionally get into reporting about one or more of the above, but nobody is looking at how all of this is intertwined in the story of human conflict and resolution. Is that too big a story? I don’t think so. In fact, I think the human race is not only ready for it but is begging for the opportunity to participate somehow in undoing the manipulation that makes us all feel so powerless. Journalism should be our servant in this noble task, but its self-absorption prevents it from reporting on the very people they work so hard to rub elbows with. Journalism is the one institution of all that cannot and must not allow assumptions to substitute for truth.

This is life! Why are we so consumed by surface stuff when technology has given us the ability to see with our own eyes, connect with all sides in an open conflict, and make sense where we never could before?

It’s a matter of shame for an institution that used to be important and necessary.

Acts of citizen media

For as long as I’ve been blogging, I’ve been saying that the ability of everyday people to communicate across the bottom of culture is a disruptor that will completely alter the modernist world. This is because those influences that have always spoken from the top-down are no longer the only ones capable of speaking to everyone. The price of participation in the process is no longer reserved only for the elites. Dan Gillmor was the first to really explore this with his brilliant and prescient book “We, the Media.” In his book, Darknet, J.D. Lasica coined the phrase “personal media revolution” to define the phenomenon of everybody functioning as a media company.

I’ve long used the Middle East as an illustration of this, and while the subject truly angers those who unconditionally support Israel, citizen media in the region is making it harder and harder for Israel to maintain the narrative that it is always the victim. In the news today is a report from a human rights organization that describes the matter perfectly. From its press release:

While the Israeli government has to date escaped serious accountability for repeated human rights violations, “citizen journalism”—in which excessive acts of force are caught on camera—now is making it more difficult for the acts to be obscured or brushed aside, says the report.

“Thanks to the courageous acts of activists, family members and bystanders, Euro-Med has collected video footage and eyewitness testimonies documenting numerous, egregious abuses by Israeli soldiers during the last few weeks, which we believe is only the tip of the iceberg,” says Daniela Dönges. “In our report, we name eight of them, because they are not just numbers. They are human beings with stories that must be told.”

Here’s the video itself. It’s not easy to watch.

The Middle East is a laboratory in which this cultural disruptor can be studied, and yet, very few do. That’s because it shakes us to the core and raises the difficult question of the permanence or reliability of anything.

That may be discomforting, but this is only the beginning.

Deconstructing The Associated Press

apThe trade of journalism is facing trouble on all sides these days, mostly because its source of funding — primarily advertising — is going elsewhere. This squeeze is bringing out the worst in people who we used to believe dedicated themselves to the pursuit of truth. Not so today. It’s simply easier to embrace biased narratives than pursue facts, and nowhere is this more evident than in the Middle East, where truth takes a whole lot of work.

But difficulty is simply an excuse, for if I can spot this stuff from my office in Alabama, it ought to be obvious to those still involved in the trade. With that in mind, I need to deconstruct (that tool of the postmodernist) a story by the Associated Press published yesterday that functions as a press release from the Israeli office of information. Oh, there’s a smattering of an opposing point-of-view, but the overall content, writing, and presentation represent the pro-Israel perspective.

The piece is structured in five chunks, so that’s the way I’ll present it here. My commentary will follow each “chunk.”

No end in sight for latest Israeli-Palestinian violence, raising fears of uprising

JERUSALEM – For nearly a month, Israel has been dealing with a wave of Palestinian unrest that shows no signs of stopping. Beginning with clashes at a sensitive Jerusalem holy site, the violence has spread throughout the city, across Israel and into the West Bank and Gaza Strip.

Since the Jewish New Year last month, five Israelis have been killed in a shooting, a stoning and a series of stabbings. At least 26 Palestinians been killed by Israeli fire, including 10 identified by Israel as attackers and the rest in clashes between stone-throwers and Israeli troops. Hundreds of Palestinians have been wounded in such confrontations.

The violence comes at a time when prospects for negotiating an end to the Israeli-Palestinian conflict appear nil.

While Israelis are on edge over the random nature of the current wave of attacks, many Palestinians feel hopeless because all paths to statehood and ending nearly half a century of Israeli occupation appear blocked.

The long-running diplomatic deadlock coupled with the current violence has raised fears that the region is on the cusp of a major new round of Israeli-Palestinian fighting.

Anyone schooled in the practice of propaganda knows that how the message is framed determines where you can go with it. Here, the first paragraph frames the whole piece by announcing that what’s happening is a “wave of Palestinian unrest.” Those darned Palestinians, right? If they’d just stop it, everything would be fine. Moreover, the writer explains that this began in Jerusalem and expanded outward, even reaching the West Bank and Gaza strip.

This is entirely false. The “unrest” is a response to Israeli terror, last year in Gaza and this year in the West Bank, where a family, including a sleeping baby, were killed in a firebombing by Israeli settlers who operate as an armed militia with impunity in the occupied territories.  Then there are extrajudicial executions by the IDF that have become commonplace, the latest being an 18-year old girl at a West Bank checkpoint.

Let’s also make clear here that this “unrest” involves mostly stone-throwers and an occasional stabbing, whereas the full military might of the government is used daily against Palestinians.


Clashes broke out at Jerusalem’s most sensitive holy site over the Jewish New Year, fueled by rumors that Israel was secretly plotting to take over the spot.

The compound is revered by Jews as the Temple Mount, home to the biblical Jewish Temples. Today it houses the Al-Aqsa Mosque, Islam’s third-holiest site.

Israel captured the site from Jordan in the 1967 Mideast war, but it remained under Muslim administration. Under a decades-old arrangement, non-Muslims are allowed to visit, but not pray there.

A growing number of Jewish visitors in recent years, coupled with calls by religious Jewish activists for a greater presence at the site, have stoked Palestinian fears that Israel is planning to change this arrangement.

Palestinians fiercely defend the site as both a religious and national symbol. Growing Palestinian fears that the shrine is in danger triggered unrest across the region.

Israel has repeatedly said it is committed to the status quo and has accused Palestinian and Muslim religious leaders of inciting violence.

Two things. One, the presentation of this as being started by a “rumor” is absurd on its face, although it fits the Israeli narrative that Palestinians are psychotic. There’s nothing new here, because Israel has always “wanted” all of Jerusalem. What did happen this year was that Israeli security forces aggressively stormed the mosque prior to the Jewish New Year in order to make it safer for Jews to visit the site. Firing stun grenades and rubber coated bullets, many Muslims were injured, and the Palestinians responded. Each year it appears to get worse. This year, Arab men under the age of 50 were forbidden from entering the Mosque.

Moreover, this mess didn’t “start” in Jerusalem. It’s been ongoing, and the current atmosphere was created by Israeli actions in the West Bank. One simply cannot understand the situation without accepting this knowledge, for to do otherwise is to utterly embrace the Israeli narrative in the region.


While some Israeli commentators have begun to call the unrest a new intifada, or uprising, it is premature to say so.

The violence has some things in common with the second Palestinian uprising. In 2000, a visit to the hilltop religious site by Israel’s then opposition leader, Ariel Sharon, helped trigger what turned into an uprising.

Some argue that Palestinian anger over living under Israeli military occupation for nearly 50 years, the collapse of peace efforts and the lack of hope for gaining independence has made the region ripe for a new bout of violence.

Still, there are key differences. Palestinian President Mahmoud Abbas has been an outspoken opponent of violence and has maintained security coördination with Israel to prevent the clashes from spinning out of control.

During the previous intifada, organized Palestinian militant groups were behind much of the violence, often with tacit support from their leaders. Most of those groups have been disbanded or their members jailed. The recent stabbings have been carried out by individuals with no known political affiliation acting on their own.

These “lone-wolf” attacks have made it hard for Israel to find a military solution to the unrest, or to predict how long it will continue.

Firstly, the “uprising,” if there is one, is a Palestinian response to the apartheid state within which they live and the escalating violent actions by the IDF in maintaining the status quo, which, again, includes permitting bands of armed Israelis who simply attack (and kill) whoever they like and for whatever reason in the occupied territories. These acts are carried out with absolute impunity.

The “collapse” of peace initiatives is tied to recent statements by the prime minister and defense minister that there will never be a two-state solution in the region. Hopeless? Well, I guess so.

Oh, and let’s leave the Palestinian “leaders” out of this entirely. The idea that any one person or group speaks on behalf of or “for” the oppressed is a straw man used entirely for propaganda purposes. This is entirely a grass roots response to actual Israeli behavior, which can only lead one to the conclusion that Israel does NOT want peace with them.


The stabbings have caused widespread panic in Israel, prompting Jerusalem’s mayor and other politicians to encourage licensed gun owners to carry their weapons.

Israeli leaders say the country’s large number of well-trained military veterans provides an extra layer of security. And after several stabbings, assailants have been quickly shot by either police or armed civilians. But critics say such talk only increases tensions, raising the risk that over-eager gun owners or troops will shoot to kill, even when unnecessary.

In one case caught on video, a young Palestinian man wanted in a stabbing was gunned down by a police officer as an angry crowd screamed for him to be shot. In the video, it is not clear whether the youth was armed, and the police car was far away from him, raising the question of whether the youth could have been subdued without being killed.

The “widespread panic” is a response to how this is portrayed in the Israeli media, especially television, because isolated incidents in various places that are then strung together to support a narrative can be and usually are terribly misleading.

The last paragraph points to just one of the many incidents that Palestinians are using to plead the case of Israeli aggression. The boy (not a man) was running TOWARDS police and away from the Israeli mob. Only in Israel — and against Palestinians — is it acceptable to shoot first, ask questions later, and not be held accountable for it. “Wanted in a stabbing” is not justification for extrajudicial execution. Or is it?

Finally, the headline of this section is right out of the Hasbara playbook. Read it. “How has Israel responded?” Again, the narrative being presented is that innocent Israel is, once again, being forced to defend itself against those who would do it harm. If anything, this is a Palestinian response, but that is completely disregarded in a blatant attempt to present the Israeli narrative as “news.”


Both Abbas and Israeli Prime Minister Benjamin Netanyahu could play key roles in ending the unrest, though both have been limited by external pressure.

Netanyahu is under heavy pressure from the public, and hard-liners in his coalition, to take even tougher action. In addition to his tough rhetoric, the Israeli leader has already beefed up the level of forces in Jerusalem and the West Bank, and loosened the rules on when troops can open fire at protesters.

Yet a severe crackdown risks triggering even more violence and international condemnation. For this reason, he has also taken steps to ease tensions, such as banning lawmakers from visiting the Jerusalem holy site.

Abbas is also interested in restoring quiet. But after years of stalled statehood negotiations — paralysis he blames on Netanyahu’s hard-line approach — he is deeply unpopular. Containing the violence and openly continuing the security coöperation with Israel risks promoting the image that he is weak and ineffective.

In any case, it remains unclear how much control either man has when the violence is emanating from the ground up, carried out by angry teenagers who have little hope for the future.

By presenting this as “Abbas versus Netanyahu,” the Associated Press takes us down a well-worn path that leads to nowhere. Netanyahu could conceivably stop this, but why should he? He was just re-elected by, among other things, scaring voters with last-minute panicky statements that “the Arabs” were voting in droves. He believes he operates with the complete support of Israeli citizens, and there’s nothing to indicate otherwise. Abbas has no power among Palestinians and certainly none with Israel.

Netanyahu is exploiting the response of the “occupied” population to Israeli violence by shoving more violence down their throats in order to maintain control. Sadly, the press — led by articles like this from The Associated Press, and especially the work of the New York Times — is assisting him in getting away with it.

If you believe, as some do, that conqueror Israel has the right to write its own history, then I hope you enjoy your bath in the tarpits. In a networked world, one-sided views of history can’t stand up to scrutiny, because horizontal communications allow us access to the very ground floor that is rising up in the occupied territories.

This will not end well for either “side” unless and until the world intervenes.

I’m not holding my breath.

Re-writing history by erasure

Media in the U.S. is more often than not the servant of special interests, even though professional journalists would scoff at the idea as absurd. Unfortunately, the truth is that it’s been this way since the early 20th Century and the Presidency of Woodrow Wilson. I’ve written extensively about the Creel Committee and its manipulation of information about World War I and especially the later work of its members, Walter Lippmann and his friend Edward Bernays. The only way to overcome this and set the historical record right is to participate in the postmodern practice of deconstructionism. The problem is rarely one of the facts but almost always of the narrative or grand narrative that comes from selecting certain facts and dismissing others.

Journalism in the future — it is certainly my hope — will embrace active deconstructionism to separate truth from self-serving narratives. It simply has no choice in a networked world. That’s because people can talk to each other without filters. Truth in mass media is often obscured for the sake of populism and nationalism, and we have a great example of this underway currently in the Middle East.

Zionism is a very real attempt to eliminate certain portions of history in order to establish a direct connection between modern day Israel and the historical record of the Old Testament in the Bible. There are regional political and economic reasons for so doing, and I get that. However, we don’t need to sit back as a culture and look aside as crimes are being committed in the process, no matter how righteous our intentions. The truth is there isn’t a direct connection between contemporary Israel and the Israel of the Bible, and attempts to make that connection by eliminating everything between are entirely self-serving. We must not only be concerned with what’s happening today, but what will happen tomorrow, if such a connection becomes a part of the grand narrative of world history.

mamillaMondoweiss, a publication that searches for verifiable truth in the region, today published the words of Sergio Yahni, an Israeli journalist and coördinator of the Palestinian-Israeli organization, the Alternative Information Center. The article expresses concerns about the necessities of Zionists to establish Jerusalem as entirely a Jewish city, despite prior agreements to keep it multi-cultural. The article specifically references an important Islamic cemetery.

“They are commercializing the city, selling it as a modern Jewish city, but at the same time as an ancient one. The mayor, Nir Barkat, wants to sell Jerusalem to the world as an opulent tourist attraction, because of this, he is transforming its character and the nature…”

“To reach this goal, it’s erasing the Islamic history and tradition of the city. Jerusalem is built on multiple layers, a unique stage of history, but the municipality is working hard to simplify it. How? Erasing the Islamic layer in order to replace it with the Roman and the Jewish ones…”

“The scientific archeology was replaced by the ideological archeology: all the Israeli work in this field is based on the Bible and the Old Testament, trying to demonstrate their narrative, and obviously, in this context, there is no space for the Islamic and Arab tradition. Let’s take the example of the Moroccan Quarter, in the Old City, just beside the Wailing Wall: it was built in the 12th century and it was destroyed after 1967 because it was contradicting the Zionist narrative. The same thing is happening in Silwan with the City of David and in Mamilla: the archeology is a tool to justify a personal and self-interested narrative, erasing the real one”.

I realize a lot of people simply say “so what? After all, Israel won the war, so let them do what they want.” The problem is very simply this: The prophecy that both Jews and Evangelical Christians use to justify this (Ezekiel 36:24–36) must be edited in order to apply it to contemporary Israel, for the text concerns God scattering the Jews for their misbehavior regarding the covenant God had established with them. The verses describe God’s great mercy in cleansing them and bringing them home. So one is free to ask the only pertinent question in light of the prophecy: is the nation of Israel’s behavior righteous or is it not? Are the people living in accordance with the laws and sacrifices ascribed to them as the people of God?

Even an idiot could answer that question correctly, unless they’re only given a tilted form of truth.

If Zionism is allowed to get away with this ruse, we will all bear the global consequences of a country, armed to the teeth, doing whatever they please in the name of God.

It’s enough to make you wonder who are the real good guys and bad guys in what we see unfolding day in and day out in the Middle East.

The Nasty Lessons of Ashley Madison

AMThe real story in the Ashley Madison scandal is the crime of the hacking, yet I’ve seen little in the way of follow-up on that and no reports about efforts to remove the database. What and who’s working on finding and punishing the people who did this? While there have been some stories about this, media outlets seem far more interested in exploiting the crime for their own profit. I’m seeing headlines like “Head of Louisiana GOP had Ashley Madison Account” or “Christian YouTube Vlogger Had Paid Ashley Madison Account.” This is journalism? I saw a report this morning on how the stolen database is now searchable. Really, people? Who does that serve if not those who wish to exploit the sordid underbelly of murder by character assassination?

My friends and family know I’ve struggled with issues of addiction my whole life. It’s a very long story — and one that has a happy ending — but before recovery, I lived two lives. Most addicts “live” their mask in order to hide the very deep shame they feel. I, too, had an Ashley Madison account, one that I obtained before addictive behavior in this very private side of life was discovered. I was curious, and what I discovered inside was fascinating but a far cry from what’s advertised. I’m also a cultural observer specializing in the Internet. It’s my life’s work. Nevertheless, I cannot be honest with myself if I were to say that my only motive with Ashley Madison was curiosity or work. We have a saying in AA that “the longer you hang out in a barbershop, the greater the likelihood you’ll get a haircut some day.” That awareness acts as a hedge against what the saying teaches, and besides, my relationship with God is such that I fear very little these days. The point is I never gave AM a dime, and that’s required if you want to make a connection. That doesn’t make me innocent, but it does give me a perspective you may not have.

So here are what I view as the real issues of this scandal.

1. We’re a society of hypocrites (what a shock!), and I’m not talking about those who may have used the site to have an affair. The joyful, self-righteous, and condescending energy behind the “stories” in the wake of the scandal bears the cloying marks of a vindictive form of murder by character destruction. While I have no pity for Josh Duggar, his case reeks of rationalization for the heinous nature of the real crime — the release into the wild of the private database. I honestly wonder how some people can look themselves in the mirror without seeing the enormous mote in their eye, for the exploitation of this leak for the sake of personal or political gain is as much a part of the crime as the leak itself. What have we become? We all need to be careful when stoning our neighbors like this, for the very glass houses we occupy could explode into millions of dangerous shards.

2. This is an early example of the legal system encountering the chaos of the network and attempting to wrestle it to 20th Century ground in service to the hierarchy. For one thing, lawsuits over breach of privacy will bankrupt Ashley Madison’s parent company, so the only people who’ll make any money from this are the lawyers. It’s simply too big a mess, and this is sanctioned and sanctified extortion. Secondly, do we really wish to live in a world where hackers can force this kind of ambulance chasing? If we’re ever going to reach a point where identity is a network requirement, this kind of breach simply cannot be tolerated, for the rules of real life that govern behavior run smack dab into the world of thoughts online. This is why membership in the site does not necessarily indicate intent to act, and why public assumptions to the contrary are such an egregious invasion of privacy and the purest form of “The Scarlet Letter.” My hope is always that we’ll rewrite some laws that will prevent lawsuits in the wake of such actions. There’s little hope for that right now, because our legislatures are filled with the same lawyers who profit from the laws they create. As I’ve written many times, it’s the biggest conflict of interest ever known to humankind. There’s no protection against time and chance.

3. This case reveals the true extent to which modernist hyperbole has replaced fact as a determining element of human understanding. Ashley Madison advertises itself as a place where men and women (can) find each other to have an affair, without strings attached. Hell, there’s even a guarantee and the boast of over a million “satisfied” members! The brand’s photo of a comely woman holding her finger to her lips is provocative and full of meaning. Really, people? Have we forgotten caveat emptor? It’s a business, and businesses are all about money, no matter what’s on the sign out front. These people will do anything and say anything to get a renewable fee from users. And like everything else in the world of adult entertainment (a.k.a. porn), therefore, the promise vastly exceeds the delivery, and it’s hopelessly naïve to think otherwise. Even if their hype is to be believed, for every “satisfied” customer, there are 36 dissatisfied members. What is Ashley Madison to them, if not, at best, a fantasy?

4. There are a staggering number of unhappy people in our world. Rather than slinging stones, we ought to be taking a deep look into the cave that’s home to all of these souls. My Evangelical friends would submit that all they need is Jesus, but you’d be amazed to discover the degree to which many of these people have been utterly rejected by the church. And now, the elbows and winks that accompany our self-righteous judgment of others in the wake of this scandal makes us the ones to be pitied. What is it about modern Christianity that produces such arrogance? The degree of discontent demonstrated in a website alleged to be for cheaters that has 37 million members ought to give us pause that maybe we’re not as perfect as we think we are. What does it say about our institutions? I think it discloses (again) that what we’ve built as a culture isn’t working. Let’s face it; Ashley Madison wouldn’t exist without demand. Shut it down, and that demand will retreat once again to the shadows, but it won’t go away.

Look, if this whole thing inspires discussion about infidelity, that’s a good thing. But during the discussion, let’s also look at the root causes (like the soul sickness of selfishness) and not dismiss it with the oversimplified notion of blaming a symptom instead of the disease.

The Ashley Madison story is one of the biggest of the 21st Century and a harbinger of conflicts yet to come. It has the potential to destroy not only real people but freedom itself, including one that’s most precious to all of us, the freedom of thought.

We all ought to be concerned.

The Referral-Driven Web


The vast majority of online consumers of news and information connect with content through what Google calls “referrals,” and in my experience and study, second place isn’t even close.

This phenomenon has been growing for years, but the rise of social media has accelerated it to the point where it cannot be ignored. In fact, we’re at the place where it’s safe to say — with a great deal of certainty — that for traditional media companies, online distribution is referral-driven. Our online strategies and tactics, therefore, need to be centered around this reality, and that includes making money.

I like to use Google Analytics, because it provides an apples-to-apples comparison with most of the Web, including local businesses. If you’re going to use data to sell your services, you might as well use a reference that your customers understand. There are many other analytics systems available to media companies, but understanding your web usage through Google’s eyes provides standards accepted by our real online competition — the pureplays. We can only gain.

Session Acquisition is a key component of website understanding: how and where do our “eyeballs” come from? Google identifies people who visit a site by rules-based groupings known as “Channels,” which is their way of quantifying sessions. These involve several types of referrals, including social, search, email, and others.

Of the limited sites I’ve studied, around 3/4 of traffic comes via referrals. They tend to view one page and leave via that same page. Contemporary media websites have become mostly mobile, as shown by shrinking numbers of sessions recorded as originating from desktops. This is important, because the vast majority of those sessions are acquired via referrals.

The top referrer I’ve seen is Facebook, and its dominance is enormous. A recent site I studied revealed over half of all traffic (52%) came via Facebook, and most of those (68%) came via mobile.

This strongly suggests that people themselves are showing media companies how they want their content served, and our response is crucial.

Will we force them into an infrastructure built upon our wants and needs, or will we create an experience for users that will encourage them to come back? Remember, this is a world of abundance, not scarcity, and that means it’s entirely a pull medium.

Attraction works better than promotion. People don’t have to tolerate our interruptions anymore, because they can find what they need elsewhere. Oh, there are occasionally “must see” pieces of video, for example, but exclusivity is an advantage only where distribution can be controlled.

People can find them almost anywhere today, even down to just the core scene or scenes. Trying to protect this offline advantage online forces us into relentlessly playing defense at a time when we’d be better off adhering to the new rules being written by the people formerly known as the audience.

For ideas about how to create a favorable pull experience for users, we need to look to new media companies, those who aren’t bound by the concept of competing online as an offline company.

Click on any link from ESPN or Digiday, for example, and you’ll find the piece you’re seeking is at the top of an infinite scroll. I mean, how smart is this? If users are going to view only one page via referrals, why not make that page into something that allows (not forces) them to scroll on beyond a single story? We’re the ones who believe the one-page equals one-story model is what we need. despite the evidence that people don’t like to click, especially via mobile.

The question hounding media companies since the dawn of the Internet and its World Wide Web has been “how can we use this invention to further our business model?” Newspapers created a response that was identical to its offline products and even carried the same language with words like “pages” and the “fold.” TV stations responded initially with the newspaper model, but when we finally got around to video, we brought with us the 30-second spot. Brand extension has always been our goal, for it’s the power of those brands that fueled the business of mass media, a scarcity that only those with a license or a printing press could provide. We had the levers that those with money could pull to grease the wheels of commerce, and it was a heady thing.

As we’ve learned by now, however, the Web is nothing like what we imagined, and evidence is now coming forth that offers a very clear understanding of how users connect with media content. We owe it to ourselves to look at this with a clean whiteboard. Our future depends on it.