The rapid growth of real-time news and information has turned the news world on its ear. We’ve been talking about what we call “Continuous News” for almost five years now, and many of our clients have embraced the concept. I don’t need to go into a big review, but the essential nut is this: the Web allows us to make the news-gathering process public, so that our followers can participate in it throughout the day. Twitter is an ideal tool for this, but so is Facebook, Tumblr and many other applications. We believe it should be the central focus of any media organization during the prime time for online news reading, Monday through Friday, 8 a.m. to 5 p.m.
As that strengthens, it becomes clear that the challenge for “finished product” news BEGINS with the acceptance that the audience, whether readers or listeners or viewers, is already aware of the news-of-the-day. To publish “the news” as it has always been done, therefore, insults the intelligence of a potential audience for that news, and again, it doesn’t matter whether this is in print or broadcast. A simple shift in our language alone would do wonders at enabling the trust we have lost by, among many other things, pretending that there’s a market for information people already have.
I still am convinced there’s a market for finished product news. The morning paper still has appeal for many reasons, although none of them are associated with ink on paper. It’s the summary of news and its associated serendipity that has appeal. At AR&D, we are absolutely convinced the evening newscast has considerable value, although we think the time period needs reinventing. Passive participation in “the news” may not be for everybody, but it certainly is for a large enough group for it to be profitable. The problem is we won’t mean a thing to that potential audience unless we do something other than what we did that drove them away.
The key to unlocking finished product news is recognizing that its audience already knows the basic facts of the news of the day. That shifts the entire enterprise forward and advances the second-day lead to the forefront. The fire itself is the first-day lead. Reaction to it is often the second-day lead. That story moves to the front in a universe where the audience already knows the who, what, why, where and when. Tom Snyder used to say that it was the “how come” that needs exploration, and that, too, is a second-day lead.
The second-day lead is often where the real practice of journalism begins. Anybody can stand in front of a fire and describe what’s going on, and we already know that this is increasingly being done by amateurs with a curiosity and, by chance, happen to be on-the-scene before anybody else. Word spreads fast, and before you know it, the Web knows it, and so it goes. The second-day lead requires thought, and so the job of the journalist may be harder in this world, but we can adapt. Frankly, it’s a challenge that’s worth exploring, for the benefits are obvious.
The entire cycle of news has accelerated. Whereas our production cycles used to determine everything about us, including our invention and distribution of “the article” — see the work of Jeff Jarvis — today’s news is dictated by the events and coverage itself. We’re at the dawn of the Age of Participation, and that includes the news gathering process. Real-time is where it’s at, and while we need to be the curators of record in the new world, we must also be the analyzers and advancers of the news as well. That is best done via finished products, because real-time can (and will) lead to errors. Oh, the network can correct them, but the market for the vetted advancing of stories will always be with us.
Even if real-time news is taken over by others, media companies can still make significant contributions to the industry by owning the second-day lead and, thereby, advancing the issues and stories of the day. This is no small assignment, and it should give everybody in the business — from journalism professor to the experienced practicing veteran — something to shoot for downstream.